F.A.Q. - Frequently Asked Questions
Please note that Palms Club Casino software contains complete help files for any issue you are likely to encounter with the casino games, your account, or the cashier.
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1. How do I start playing at Palms Club Casino?
To start playing, you must first download the FREE casino software. Downloading the software to your PC, as opposed to web-based play in your browser, makes the games much quicker and more stable since all the casino graphics and multimedia effects are already installed on your computer. Only small packets of information are transferred between your computer and our servers.
2. How long will it take to download the software?
The average download time for the 'SmartDownload.exe' file is 12-15 minutes using a 33KBS modem. Cable and ADSL connections take approximately 2 minutes. It is only necessary to download the software once. After the initial download and installation, the program is available on your computer's Start menu and/or Desktop.
3. What do I do after downloading the software?
Run the program you downloaded: 'SmartDownload.exe'. The installation wizard will guide you through the entire process.
4. What are the minimum system requirements?
* Windows XP/2000/98/95/NT
* Pentium 100MHz
* 24MB RAM
* SVGA Monitor, 256 colors
* At least 60MB free Hard Disk Space
* Internet Explorer 6
5. Can I use the software with AOL?
The software is compatible with AOL 3.0 or later versions.
6. I am receiving the message, 'Account not found. Please verify your account information and try again'. What do I do?
You may be trying to access the DEMO mode casino with a REAL mode username and password or vice-versa. Please contact our 24/7 Customer Service Department and our agents will verify your account information.
7. What do I do if I can't find the install file on my desktop?
If the search is successful, the install file will be displayed in the search window. Double-click the file to install the software. After you have installed the software, you can play the games by selecting 'Palms Club Casino' in your 'Programs' menu.
If the search window is empty, you must re-download the software. Contact our 24/7 Customer Service Department and our agents will walk you through the process.
8. What games does Palms Club Casino have?
The list is huge and constantly growing. We added eight(8) new games in January, 2006. Click here to see the complete list and preview all games. Every day we are working on new concepts and developing new games. You will be notified automatically whenever a new game becomes available.
9. How is the outcome of the games being generated?
Palms Club Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the decks of cards are shuffled prior to each hand being dealt.
10. What happens if I am suddenly disconnected from the Internet while I play?
Losing your Internet connection does not pose a problem when you play at Palms Club Casino. We have developed a sophisticated system which protects the player when this happens. If you get disconnected (for whatever reason) in the middle of a game, there's no need to worry. While playing Blackjack, Craps or Video Poker you will automatically be returned to the EXACT state were the game was interrupted. This allows you to continue exactly from where you left off, and you will continue playing and making game decisions as if nothing happened.
In games like Slots and Roulette, where the player does not make decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the 'Game history' button.
11. What do I do if after placing a bet I suddenly change my mind?
In games like Blackjack, Roulette, Craps and Baccarat click on the chips that you wish to remove with your right mouse button. In Roulette you can also click on the 'Clear Bet' button to remove your entire bets from the table. In Slots and Video Poker, press the 'Cash out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.
12. Where can I find complete detailed instructions on the various games?
Our download software comes with context sensitive 'Help'. Whenever you need help, click the Help button in the casino lobby for a complete set of instructions and explanations on all Casino games. In addition, you can view our on-line help file by clicking here.
13. How old do I have to be to play for Real Money?
In order to play for Real Money at the Palms Club Casino, you must be at least 18 years of age. Fun mode players have no age limitations.
14. I am not sure what was the previous game round result. What do I do?
The 'Game History' section allows you to view the previous played hands and their results.
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